Shipping

WHEN WILL I RECEIVE MY ORDER?

Orders placed by 9 AM (GMT+8) will take 1-2 day for processing including courier pick up time during Tuesday-Saturday. During high season and sale periods, delivery might take a little longer.

Then the following shipping time will apply.

STANDARD SHIPPING

 

EXPRESS SHIPPING

 

 

Free shipping is applied when the total cost of all products purchased is equal to the threshold, after any discounts have been applied.

^ Prices displayed in non-USD currencies are approximate conversions only. These may fluctuate based on fees charged by your financial institution and conversion rates. The price of an item will change to USD at checkout from your cart and you will be charged in USD. This order total will be converted by your bank at the time of purchase using their exchange rate, and any processing fees you are subject to in regards to international transactions will be charged to you separately by your bank.

*Delivery times are estimates only and can vary depending on your state.

*All orders ship from Hong Kong. Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, customs holds & other external third parties are outside of our control.

Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.

*For all standard shipping, kindly note that no investigation will be conducted by your local courier and no compensation whatsoever will be payable to the sender in case of "incorrect address, incorrect posting, incorrect delivery or unreceived delivery"

*If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced.

INTERNATIONAL TAXES & DUTIES

You may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

New Zealand: https://www.customs.govt.nz/personal/online-shopping/

DHL EXPRESS

All orders shipped via DHL Express require a signature on delivery, however you may receive an SMS from DHL asking you if you'd prefer your parcel to be left unattended (this is referred to as 'authority to leave'). If you do not respond to this SMS and delivery is attempted while no one is home, the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please note, if you elect for authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel, therefore we do not recommend changing your delivery method from our signature service when contacted by DHL unless you are happy to risk leaving your parcel unattended.

INTERNATIONAL MAIL

This standard service has less scan events than our express service which means that in some instances, there may be a period of time between when a parcel leaves our warehouse to when it is processed in the destination country that the tracking number we provide may not show any tracking information. Please use your provided tracking number via your national mail carrier's website to see delivery updates once the package has landed in your country.

We have highlighted our main international carriers below for you. Please note, as this is a standard service, delivery times vary and delays may be experienced.

Below is a list of the major national postal services that your parcel will be shipped via:

UK - Royal Mail
Canada - Canada Post
The Netherlands - PostNL International parcel tracking service
Germany - Deutsche Post
France - La Poste
Italy - Poste Italiane

If your country is not listed above or you're having trouble tracking your parcel, please refer to the following website: https://www.17track.net/en

Please note, it is your responsibility to keep an eye on your tracking. To avoid any concerns with delivery, we recommend providing a business address to ensure your order is signed for when delivery is attempted. If delivery is attempted when no one is home, your parcel should be left in a secure location or a card will be left with collection information, depending on your local shipping courier’s processes. 

PRE-ORDER SHIPMENTS

If you order a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped together with the pre-order style. The estimated shipping time is listed on your order invoice and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.

 

SHIPPING DELAYS DURING SALE PERIODS & PUBLIC HOLIDAYS

Due to the huge response we receive during sale and promotional periods, there are times when we will be unable to ship your order the following business day. Please allow additional days for the processing of your order during sale times, as well as any public holidays when our dispatch centre is closed.